Privacy Policy
Effective date: See the effective date displayed on this page.
BLACKHOLE Mobile Detailing ("BLACKHOLE," "we," "us," or "our") respects your privacy. This policy explains the personal information we collect, why we use it, when we disclose it, and the choices that may be available to you.
Information we may collect
Depending on how you use our website and services, we may collect:
- Contact information, such as name, email address, telephone number, and service address.
- Account information, if you create an account.
- Appointment and transaction information, including requested services, appointment details, purchases, invoices, discounts, and customer-service history.
- Vehicle and service information, such as vehicle type, condition, requested detailing work, photographs you provide, and notes needed to perform the service.
- Communications, including messages, inquiries, feedback, and records of support interactions.
- Device and website information, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP address.
- Cookie and similar-technology information, as described in our Cookie & Tracking Notice.
- Payment-related information. Payment providers may process payment-card and billing information. We should not state that we store full payment-card data unless that is actually how our payment implementation works.
How we use information
We may use personal information to:
- provide, schedule, and manage detailing services;
- create and administer customer accounts;
- calculate quotes and process transactions;
- communicate about appointments, orders, service changes, and customer support;
- send marketing communications where permitted and where any required consent has been obtained;
- personalize and improve our website and services;
- measure website performance and understand usage;
- prevent fraud, abuse, security incidents, and other harmful activity;
- comply with law, enforce agreements, and protect legal rights.
How we may disclose information
We may disclose personal information to:
- hosting, cloud, analytics, communications, scheduling, payment, and other service providers that support our operations;
- contractors or personnel who need information to perform requested services;
- professional advisers, insurers, auditors, or legal representatives;
- government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security;
- a buyer, successor, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.
We do not describe information as "sold" or "shared" unless that statement matches our actual advertising, analytics, and data practices.
Cookies, analytics, and advertising technologies
Our website may use necessary cookies and, depending on the settings enabled by BLACKHOLE, analytics or marketing technologies. Review the Cookie & Tracking Notice for more information.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations. Retention periods vary based on the type of information and why it is processed.
Security
We use administrative, technical, and physical measures designed to protect personal information. No system can guarantee absolute security. We review our safeguards in light of the information we maintain and our business operations.
Your choices
You may:
- unsubscribe from marketing emails by using the unsubscribe mechanism in the message;
- request to stop marketing text messages using the opt-out instructions provided in the message;
- adjust browser or device controls for cookies where available;
- contact us about access, correction, deletion, or other privacy rights that may apply under your state law.
State privacy rights
Some U.S. states provide residents with specific privacy rights. Whether a particular law applies depends on factors such as where you live, the nature of our processing, and statutory business thresholds.
If BLACKHOLE is subject to a state privacy law that grants you a right to access, delete, correct, opt out, or appeal a privacy decision, you may submit a request using the contact information below. We may need to verify your identity before fulfilling certain requests.
California
If BLACKHOLE is subject to the California Consumer Privacy Act, as amended, California residents may have rights that include knowing/accessing, deleting, correcting, opting out of sale or sharing, limiting certain uses of sensitive personal information, and freedom from unlawful discrimination for exercising privacy rights.
Where legally required, BLACKHOLE will provide the notices and opt-out mechanisms required for its actual data practices, including honoring applicable browser-based opt-out preference signals.
Children
Our services are not directed to children under 13. If you believe a child has provided personal information to us in circumstances that require parental authorization or deletion, contact us.
Changes to this policy
We may update this policy as our practices or legal requirements change. We will post the updated version and revise its effective date when appropriate.
Contact us
BLACKHOLE Mobile Detailing
United States
Privacy email: Not provided
General email: Not provided
Telephone: Not provided