Refund & Cancellation Policy

This policy describes the general process for cancellations, rescheduling, deposits, no-shows, and refunds for BLACKHOLE mobile detailing services.

Admin review required: Before relying on this policy, replace the operational rules below with the exact cancellation window, fee amounts, deposit treatment, weather rules, and refund process your business actually uses.

Cancellations and rescheduling

Customers should cancel or request a new appointment as early as possible using the contact method provided in the booking confirmation.

Any cancellation fee or lost-deposit rule must be clearly disclosed before booking or payment.

No-shows and unavailable vehicles

If we arrive at the confirmed location and cannot access the vehicle or reasonably begin the service, a disclosed call-out, cancellation, or no-show charge may apply.

Weather and unsafe conditions

Because services may be performed outdoors or at customer locations, weather, access, safety, utilities, or local restrictions may require rescheduling. If BLACKHOLE cancels because the service cannot safely or reasonably be performed, we will apply the refund, credit, or rescheduling treatment disclosed for that booking.

Refunds

Refund eligibility depends on the reason for the request, whether work has started or been completed, and the payment or deposit terms disclosed at booking.

Nothing in this policy limits any refund, chargeback, cancellation, warranty, or other consumer right that cannot lawfully be waived.

Service concerns

If you believe a service was not performed as agreed, contact us promptly at Not provided with the appointment details and a description of the issue so we can review it.